KLM Air France

I did not get a refund from Air France/KLM. This is there final response.
I even asked for store credit. They also kept referring to my brother as Miss

I ask you to remember this when making a choice with Airlines. 

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Now that you have confirmed that you were not returning to Amsterdam with your brother I must reiterate my previous explanation: our Reservations Department should have been informed of this before the date of travel in order to cancel your seat and to have time to assess your brother's condition to best establish the kind of assistance he needed for this long haul journey with a transfer at our Amsterdam Schipol Hub. 
He might possibly have been able to travel as planned with assistance for the transfer at Amsterdam Schiphol airport; the only assistance we can provide unless specific arrangements are made and paid for, is for a wheelchair transfer which covers all airports involved to assist with long corridors, and at Amsterdam Schiphol often means a caddy transportation from one gate to another. 
It was much too late to mention any special request at our check-in desk on the day of departure and our ground staff would not be able to assess such medical situation. 
Because you had originally mentioned your brother as having a mild learning difficulty and specifically asked for assistance with his transfer, our local ground staff and cabin crew,as well as captain could not have allowed him to board unless they were hundred per cent certain that your brother could travel safely on his own. 
We fully appreciate that there are many levels of disability and as you explained, your brother did travel on his own on several occasions but at this late stage it was not possible for our team in Lima to have all the facts at hand to make a learned decision. 
I do sincerely regret that he was not able to travel back as originally booked and am sorry for the consequential extra cost. I believe our staff acted correctly and as per Company policy and in the circumstances, we cannot agree to reimburse the unused fare portion of your brother's ticket. 
As a commercial gesture we will however agree to reimburse the unused refundable taxes for that ticket. 
I have sent the request today to our KLM Refunds Department and your reference is: 17A-1D2F6EC18FB8; the contact annotated is your mobile phone number as per your reservations file. The credit will be made to the Visa card account used for the original purchase of your two tickets. You will be contacted in a few days once the credit has been processed and I thank you for your patience. 
I trust the above will convince you of our genuine goodwill. 
I take this opportunity to offer you and your family our best wishes for 2013. 
Yours sincerely,